Return Policy

Last updated: October 14, 2026

At H&A Hudgins Roots Boutique, we want you to feel confident shopping with us. 🤎 Please review our return and refund policy below, as return eligibility varies depending on the product and fulfillment partner.

1. Return Requests

For eligible Trendsi dropshipping products, return requests must be submitted within 7 days of delivery.

To qualify, items must be:

Unworn, unwashed, and unused.
In their original condition, with original tags attached.
In the original garment packaging with its SKU label.

Please contact us before returning an item. We will review your request and provide the appropriate return instructions.

Returns that do not meet the supplier's requirements may be subject to a restocking fee or may be declined under the supplier's policy.

2. Print-on-Demand Products

Products fulfilled through Printify are made specifically when an order is placed. For this reason, we generally cannot accept returns or exchanges for:

Incorrect size selected by the customer.
Incorrect color selected by the customer.
A change of mind or personal preference.

Please review product descriptions and size charts carefully before ordering.

If your Printify item arrives damaged, defective, or with a manufacturing or printing error, please contact us within 30 calendar days of delivery with your order number and clear photos of the issue. Eligible claims may qualify for a replacement or refund.

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include your order number, a description of the problem, and clear photos where applicable. We will review the issue and work with our fulfillment partner to determine an appropriate resolution.

Eligible issues will be handled in accordance with the applicable supplier policy and consumer-protection laws. Customers will not be charged return shipping for qualifying supplier errors or damaged items where applicable.

4. Non-Returnable Items

Certain products may be non-returnable, including:

Print-on-demand products that are not defective.
Final-sale products.
Hygiene-sensitive products excluded by the applicable supplier policy.

These exclusions do not apply where a refund, replacement, or other remedy is required by law.

5. Return Shipping

For eligible returns due to a change of mind or customer preference, the customer is responsible for return shipping unless otherwise stated.

For damaged, defective, or incorrectly fulfilled orders, return shipping or other resolution costs will be handled in accordance with the applicable supplier policy and law.

Please do not mail an item to the address on its package without receiving return instructions from us.

6. Refund Processing

Once a return or claim has been reviewed and approved, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider and the fulfillment partner.

Where a supplier issues a refund to H&A Hudgins Co. for an eligible customer order, we will process the corresponding customer refund promptly.

7. Exchanges

Exchanges are not guaranteed. Trendsi does not accept exchanges, and Printify generally does not support exchanges for size or color selection errors.

If you need a different size or color, please contact us to discuss available options.

8. Order Cancellations

Please contact us as soon as possible if you need to cancel an order. Because orders may enter processing quickly, cancellations cannot be guaranteed once fulfillment has begun.

If an order cannot be canceled, the applicable return policy will apply, subject to your legal rights.